Online Banking Terms and Conditions
The use of Online Banking with For Members Only Federal Credit Union requires that you agree to the terms and conditions of our Service Agreement. The Agreement describes many of the features and services that Online Banking provides and how they work.
You will not pay any service charges or fees to view your account information or pay bills online. If we ever change this policy, you will be notified and allowed to discontinue your service.
Receiving Online Banking Disclosures and Notices
All updates to the Service Agreement, as well as all disclosures, notices and other communications regarding Online Banking will be provided to you online.
General Description of Online Banking Service Agreement
What This Agreement Covers
This Agreement between you and For Members Only Federal Credit Union governs the use of Online Banking services. These services permit For Members Only Federal Credit Union customers to perform a number of banking functions on linked accounts through the use of an internet enabled device.
Accepting the Agreement
When you use any of the Online Banking services described by the Agreement or authorize others to use them, you agree to the terms and conditions of the entire Agreement.
Relation to Other Agreements
Your use of Online Banking services may also be affected by the agreements between us for your deposit and other linked accounts. When you link a new account to Online Banking services you do not change the agreements you already have with us for that account. For example, when you use Online Banking services to transfer funds between accounts, you do so under the terms and conditions we gave you in the agreement and disclosure for that account. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make, and for other restrictions that might impact your use of an account with Online Banking services.
Online Banking Services
Online Banking for Consumers and Businesses
You may use Online Banking to:
- Transfer funds between your linked For Members Only Federal Credit Union accounts.
- Transfer funds from your linked For Members Only Federal Credit Union personal deposit shares to any of your other For Members Only Federal Credit Union personal or deposit accounts.
- View current balance information for your linked For Members Only Federal Credit Union depository accounts.
- Review available transactions for your linked For Members Only Federal Credit Union shares and accounts.
- Perform self-service account maintenance, such as changing your Online ID and Online
- Send us secure online mail messages and questions regarding your Online Banking service.
- Some of the above services may not be available for some accounts.
Description of Online Banking Services
Processing Transfer Requests
The completion of a transfer is subject to the availability of sufficient funds at the time of final
processing. If you do not have enough available funds, you may incur a non-sufficient funds (NSF) fee.
Cut-off Times for Crediting of Transfers
The crediting of funds depends on the type of account you are transferring to and the daily cut-off time. Online Banking transfers to deposit accounts are immediately reflected in the account balance online. In order for transferred funds to be available to pay items that are processed against your account overnight (i.e. checks or direct debits), they must be entered before the cut-off time of 4:00 p.m. CST. To avoid possible NSF or overdraft fees, please be sure to make your transfers before the cut-off time.
Limitations and Dollar Amounts for Transfers and Payments
You authorize For Members Only Federal Credit Union to withdraw, debit or charge the necessary funds from your designated For Members Only Federal Credit Union account on the date on which you schedule the payment to begin processing or submit a transfer request. You agree that you will instruct us to make a withdrawal only when a sufficient balance is or will be available in your accounts at the time of the withdrawal. If you do not have a sufficient balance, including available credit under any overdraft protection plan, we may refuse to complete the transaction. In either case, we reserve the right to impose NSF, over-limit or similar fees, and no further attempt will be made by the Credit Union to issue the payment or process the transfer request. If your payment exceeds any of the limits stated above, it will not be processed. The Credit Union is under no obligation to notify you if it does not complete a payment or transfer because there are non-sufficient funds or credit in your account to process the transaction. In all cases, you are responsible for making alternate payment arrangements or rescheduling the payment through the service.
You cannot cancel your transfer after it has been entered in Online Banking and the information has
been transmitted to us.
Accounts Linked to Your Online Banking Services
When you first set up your Online ID, we will link all of your eligible accounts.
Monthly Service Charge
There is no monthly service charge for accessing your accounts with the Online
You should note that depending on how you access Online Banking, you might incur charges for:
- Normal account fees and service charges, if applicable.
- Any Internet service provider fees.
- Purchase of computer programs such as Personal Financial Management (PFM) software.
- Payments or transfers made through Online Banking services from a savings or money market account may result in an excess transaction fee.
- Additionally, fees may be assessed for added self-service features available through Online Banking customer service.
NSF fees may also apply if you schedule payments or transfers and your available balance is not sufficient to process the transaction on the date scheduled.
We may charge you a research fee for an inquiry about a transaction that occurred.
Online Banking services are available 365 days a year and 24 hours a day, except during system maintenance and upgrades.
For Online Banking services, our business days are Monday through Friday, excluding Credit Union holidays.
When your Online Banking services is linked to one or more joint accounts, we may act on the verbal, written or electronic instructions of any authorized signer. Joint accounts using the same Online ID will be identified as one service.
Changes to Agreement
We may change this agreement at any time. For example, we may add, delete or amend terms or services. We will notify you of such changes by mail or electronic message. If you maintain your Online Banking services after the effective date of a change, you indicate your agreement to the change.
Your Online Banking services remain in effect until they are terminated by you or For Members Only Federal Credit Union. This cancellation applies to your Online Banking services, and does not terminate your For Members only Federal Credit Union accounts.
We may terminate your participation in Online Banking services for any reason, including inactivity at any time. We will try to notify you in advance, but we are not obliged to do so.
Transfers from Money Market Accounts
Federal regulations limit the number of preauthorized electronic fund transfers and telephone transfers – including Online Banking transactions – from money market deposit and savings accounts. You are limited to six (6) preauthorized electronic fund transfers, telephone transfers, checks and point-of-sale transactions per statement cycle. Each transfer or payment through the Online Banking services from your money market account is counted as one of the six (6) limited transfers you’re permitted each statement period.
Disclosure of Account Information
We will disclose information to third parties about your account or your transactions:
- When it is necessary for completing transfers or bill payments, or to investigate or resolve a problem related to a transfer or payment.
- To verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
- To comply with a government agency or court orders, or at the request of a federal regulator.
- If you give us your permission.
- At our discretion, to our affiliates.
- On a closed account, if we reasonably believe you have mishandled it.
We report your Online Banking transactions on the statements for your account. A description of each transaction, including who you paid, the date and the amount of the transaction will appear on your statement.
- Count us AT ONCE if you think:
Your statement or transaction record is wrong.
- You need more information about a transaction listed on your statement.
- An unauthorized person has discovered your Online Banking password.
- Someone has transferred or may transfer money from your account without your permission.
We must hear from you no later than 30 days after we have sent the FIRST statement on which the problem or error appeared.
If you tell us verbally, we may require you to send us your complaint or question in writing or via e-mail within ten (10) business days (Online Banking customers may use secure online mail). When you contact us, please provide the following information:
- Your name and account number.
- The date and dollar amount of the transaction in question.
- The name of the Payee if the transaction in question is a payment.
- The transaction number assigned by Online Banking, if available.
- A description of the transaction about which you are unsure.
Please explain as clearly as you can why you believe there is an error or why you need more
We will determine whether an error occurred within a reasonable time after we hear from you, and we will promptly correct any error we have made. If we need more time, however, we may take up to 60 days to investigate your complaint or question.
If we conclude there was no error, we will send you a written explanation after we complete our investigation. You may request copies of the documents that we used in our investigation.
Limitation of Liability
Tell us at once if you believe your Online Banking password has been compromised, or if someone has transferred or may transfer money from your account without your permission. The best way to minimize your loss is to call us immediately.
When you give someone your Online Banking ID and password, you are authorizing that person to use your service, and you are responsible for all transactions that person performs while using your service.
For your protection, sign off after every Online Banking session and close your browser to ensure confidentiality.
Protecting Your Password
You agree that we may send notices and other communications, including password confirmations, to the current address shown in our records, whether or not that address includes a designation for delivery to the attention of any particular individual. You further agree that For Members Only Federal Credit Union will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business. You agree to: 1) keep your password secure and strictly confidential, providing it only to authorized signers on your account(s); 2) instruct each person to whom you give your password that he or she is not to disclose it to any unauthorized person; and 3) immediately notify us and select a new password if you believe your password may have become known to an unauthorized person. For Members Only Federal Credit Union will have no liability to you for any unauthorized payment or transfer made using your password that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice. We may suspend or cancel your password even without receiving such notice from you, if we suspect your password is being used in an unauthorized or fraudulent manner.
Acknowledgement of Commercially Reasonable Security Procedures
By using Online Banking, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions that are commercially reasonable. You agree to be bound by instructions, whether authorized or unauthorized, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use as described above (and we had a reasonable opportunity to act on such notice).
Limitation of Credit Union’s Liability
If we fail or delay in making a payment or transfer pursuant to your instructions, or if we make a payment or transfer in an erroneous amount that is less than the amount per your instructions, unless otherwise required by law, our liability shall be limited to interest on the amount that we failed to timely pay or transfer, calculated from the date on which the payment or transfer was to be made until the date it was actually made or you canceled the instructions. We may pay such interest either to you or the intended recipient of the payment or transfer, but in no event will we be liable to both parties, and our payment to either party will fully discharge any obligation to the other. If we make a payment or transfer in an erroneous amount that exceeds the amount per your instructions, or if we permit an unauthorized payment or transfer after we have had a reasonable time to act on a notice from you of possible unauthorized use as described above, unless otherwise required by law, our liability will be limited to a refund of the amount erroneously paid or transferred, plus interest thereon from the date of the payment or transfer to the date of the refund, but in no event to exceed 30 days’ interest. Unless otherwise required by law, in no event will For Members Only Federal Credit Union be liable to you for special, indirect or consequential damages including, without limitation, lost profits or attorney’s fees, even if we are advised in advance of the possibility of such damages.
Electronic Disclosure and Consent
You agree that we may provide you with all disclosures, notices and other communications about Online Banking, Business Online Banking, including the Online Banking Agreement and any future amendments, in electronic form.